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Returns Policy
Delivery services have significantly improved in recent years, so in the
unlikely event of damage or loss in transit, we will replace the damaged
contents or gift immediately free of charge providing the following:
The goods are signed for upon receipt as either 'damaged' or 'unexamined'
The carrier and ourselves are informed at once and it is confirmed by the
recipient to us in writing within three days of delivery quoting reference
number on the parcel.
Damaged goods must be retained for inspection and it may be required that
they be returned to us at our expense before replacement or refund.
We regret that claims cannot be accepted if over fourteen days from date of
despatch.
Returned goods must clearly show the full name and address of the sender.
Our liability is limited to the selling price of the goods in all cases.
We cannot be held responsible for late or non-delivery due to adverse
weather conditions We cannot accept responsibility for the wrong order or
non-delivery, resulting from incorrect information or addresses being
provided."
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