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Terms and Conditions
Payment
We accept payment online or over the phone, by VISA, MasterCard, American
Express and Switch/Maestro. If you fax or post your order, we will also accept
payment by Cheque made payable to ‘The Heavenly Hamper Company (London) Ltd’.
Goods will only be despatched once payment has been received in full.
The Heavenly Hamper Company (London) Ltd is compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent.
Security
The security of your online purchase is of paramount importance to us.
All transactions take place on a secure server, using the latest available security
technology.
If you are not happy about disclosing your Credit Card or Personal Details over the Internet, feel free to place you order by telephone or fax on Tel: 0208 444 1720, Fax: 0208 444 7928.
Description and Quality
Every effort is made to strictly conform to description
and quality, but we reserve the right to substitute any goods which may not be
available, for any reason. The products will be substituted with an equivalent
product of equal or better value.
Claims
All claims for damage or loss caused in transit will be met in full provided
that goods are signed for upon receipt as either "damaged" or "unexamined" and
the carriers and ourselves are informed at once and confirmed in writing within
three days of delivery.
Unsatisfactory goods will always be replaced or payment refunded. Damaged goods must be retained for inspection and it may be required they be returned to us at our expense before replacement or refund, this being at our option. Returned goods must clearly show the full name and address of the sender. Our liability is limited to the selling price of the goods in all cases.
The Term Hamper
Refers to the containers in which we pack
our selection of food and drink.
Force Majeure
Every effort will be made to carry out the contract
but its performance is subject to cancellation or variation as may be necessary
as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood,
Drought or other cause beyond the control of The Heavenly Hamper Company (London)
Ltd.
Law
These conditions, and all acts of The Heavenly Hamper Company
(London) Ltd, its Directors and Employees, shall be governed and construed in
every way in accordance with the Laws of England.
Reservation of Title
The legal title to any goods supplied or
delivered to the buyer does not pass until they have been conditionally paid
for in full. Until payment in full has been made, the buyer will be the bailee
only of the goods and shall keep the goods for The Heavenly Hamper Company (London)
Ltd in an identifiable way. In the event of any proceedings being commenced involving
the insolvency of the buyer, the right of the buyer to deal with the goods shall
immediately cease and The Heavenly Hamper Company (London) Ltd shall be entitled
to recover or trace any goods or the proceeds of sale in the buyer's hands or
in the hands of any trustee in bankruptcy, liquidator or receiver and for that
purpose may enter any premises of the buyer in which The Heavenly Hamper Company
(London) Ltd shall believe the same to be.
Delivery
Deliveries are made by courier, and orders are delivered Monday to Friday.
Orders must be placed before 2pm, to ensure next day delivery, and orders placed
after 2pm, will be delivered within 2 days. If an order is placed before 2pm
on a Friday, the hamper will be delivered the following Monday. If an order is
placed after 2pm on a Friday, the hamper will be delivered the following Tuesday.
Saturday deliveries can be arranged by telephone at an extra charge
Carriage prices cover most of the UK, and are a fixed rate of £7.40 per hamper.
The Scottish Highlands and Islands, Northern Ireland, and the Channel Islands
however, will be subject to delivery surcharges. Please contact us for details.
Delivery is via a signature on delivery service. Where the courier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact. If the recipient fails to make contact in good time, the goods are returned to The Heavenly Hamper Company (London) Ltd and a charge will be made for re-delivery to the original or an alternative address. The purchaser will also be charged for any items which have become unsuitable for sale and need replacing.
All address information must be accurate, including the postcode, and the recipient's telephone number. The Heavenly Hamper Company (London) Ltd cannot accept responsibility for late or non-delivery if recipient address and telephone details are insufficient or incorrect.
Where deadlines for ordering are stated, The Heavenly Hamper Company (London) Ltd cannot be held responsible for late deliveries resulting from orders received after the required deadline.
Alcohol
It is illegal in the UK to sell alcohol to persons under the age of 18.
It is also an offence for persons under 18 to buy, or attempt to buy, alcohol.
No persons under 18 years of age may place an order with The Heavenly Hamper
Company (London) Ltd, if the goods contain alcohol.
Property Rights
All material on this website is © copyright The Heavenly Hamper
Company (London) Ltd and may not be used elsewhere in any form without the express
written permission of The Heavenly Hamper Company (London) Ltd.
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